Gudang4D Privacy Policy – Your Personal Data Protection

1 Introduction

Gudang4D is fully committed to protecting the privacy of every user on our platform. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.

We understand that your trust is the most valuable thing you give us. That is why we handle every piece of personal information with the highest level of confidentiality and security. This document is designed to give you a clear and transparent view of every aspect of data management on the Gudang4D platform.

This policy applies to all information collected through the Gudang4D website, mobile app, customer support services, and any other interactions between you and our platform. Where there is a conflict between this policy and any service-specific terms, those specific terms shall prevail.

2 Data We Collect

Gudang4D collects various types of information depending on how you interact with our platform. The table below summarises the data categories we collect:

We do not collect special category information such as health data, religious beliefs, or political affiliations unless specifically required for responsible gaming purposes and you provide explicit consent.

3 How We Use Your Data

Gudang4D uses your personal data only for lawful, stated purposes. The following are the primary ways we use the information you provide:

• Account Management: Creating and maintaining your account, processing registration and verifying identity through the required KYC process.
• Transaction Processing: Securely processing all deposits and withdrawals through supported payment methods including FPX, DuitNow, Touch 'n Go eWallet and USDT.
• Platform Services: Providing access to all games, promotions and features of the gudang4d platform that you use.
• Security & Fraud Prevention: Identifying and blocking suspicious activity, unauthorised access attempts and any form of fraud or money laundering.
• Legal Compliance: Meeting anti-money laundering (AML) reporting obligations and relevant regulatory compliance requirements.
• Service Communications: Sending important notifications related to your account, transactions, security updates and policy changes.
• Responsible Gaming: Monitoring usage patterns to identify early signs of problem gambling and offer appropriate assistance.
• Platform Improvements: Analysing usage data in aggregate to improve user experience, platform performance and the games portfolio.

4 Data Sharing with Third Parties

Gudang4D does not sell your personal data. However, we share necessary information with carefully selected third parties in the following circumstances:

• Payment Providers: Information required to process your financial transactions is shared with recognised payment gateways and financial institutions, all bound by strict confidentiality agreements.
• Game Providers: Minimum technical data is shared with game software providers to ensure smooth and fair gameplay.
• KYC Verification Services: Identity information is shared with qualified third-party identity verification service providers for compliance purposes.
• Legal Authority: We will disclose information to the relevant authorities when required by law, court order, or official investigation.
• Technical Service Providers: Cloud infrastructure providers, analytics services and IT support that help us operate the platform, all bound by strict data processing agreements.

Every third party we work with is required to comply with our data protection standards and is not permitted to use your data for any purpose other than those specified in their service agreement with gudang4d.

5 Data Security

We implement a comprehensive range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• Data encryption in transit using TLS 1.3 protocol and at rest using AES-256 encryption.
• Strict role-based access control — only gudang4d staff who require access for specific tasks can view your data.
• Two-factor authentication (2FA) is available and encouraged for all user accounts to add an extra layer of security.
• Regular security audits by independent experts to identify and close any system vulnerabilities.
• A 24/7 threat monitoring system that detects and responds to suspicious activity in real time.
• A clear incident response plan with established notification procedures in the event of a data breach.

While we take all reasonable precautions, no system can be guaranteed 100% secure. We therefore encourage you to also take personal security measures, such as using a strong, unique password and not sharing your login credentials.

6 Cookies & Tracking Technologies

Gudang4D uses cookies and similar tracking technologies to enhance your experience on our platform. We use several types of cookies:

• Essential Cookies: Required for core platform functions such as login, session verification, and security. These cookies cannot be disabled.
• Preference Cookies: Saving your settings such as preferred language and display layout for a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the platform for improvement purposes. This data is collected in aggregate and does not identify individuals.
• Marketing Cookies: Used to display relevant promotions based on your interests. You may opt out of these cookies.

You can manage cookie settings through your web browser or via the privacy settings panel in your Gudang4D account. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

7 Your Rights

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Gudang4D:

To exercise any of the rights above, please contact our privacy team through in-platform support. We will process your request within 30 business days. Some requests may require identity verification beforehand.

8 Data Retention Period

Gudang4D retains your personal data only for as long as necessary for the stated purposes or as required by law. Below are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and for 5 years following account closure.
• Financial Transaction Records: Retained for 7 years in compliance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years from the date of submission, or longer if required by the relevant authorities.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Analytics Data: Stored in aggregate form without personal identifiers for the period required for platform performance analysis.

When the retention period expires, your data will be securely deleted or anonymised using approved procedures so that it can no longer be linked to you.

9 International Data Transfers

In operating the Gudang4D platform, some of your personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards in place:

• Data is transferred only to countries or companies that comply with data protection standards equivalent to or higher than Malaysia's PDPA.
• Legally binding data transfer agreements are established with all partners who receive your data.
• Technical security measures such as end-to-end encryption are applied to protect data during cross-border transfers.

By using the Gudang4D platform, you consent to this data transfer as described in this policy, provided all relevant safeguards are observed.

10 Children's Privacy

The gudang4d platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect any personal information from minors or individuals below the stipulated age limit.

If we determine that we have collected data from someone under the age of 21, we will take immediate steps to delete that information and close the associated account. If you have reason to believe that a minor has registered on our platform, please contact us immediately.

11 Changes to the Privacy Policy

Gudang4D reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made:

• The "Updated" date at the top of this policy will be revised accordingly.
• A notice will be clearly displayed on the platform and sent to your registered email.
• For highly material changes, we may request your renewed consent before continuing to process your data.

We encourage you to review this policy regularly. Continued use of the Gudang4D platform after changes take effect constitutes your acceptance of the updated policy.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, the gudang4d privacy team is ready to assist you: